The products for sale on the site www.femea.it are sold and invoiced by Lucia Fabiana Scrudato based in Largo Ettore de Ruggiero 19 00162 Rome
By purchasing on the site you declare that you fully accept the general sales conditions listed below.
For any information regarding orders, shipments contact our customer service via email: info@femea.it
GENERAL CONDITIONS OF SALE
1. Acceptance of the general sales conditions and conclusion of the contract
The contract stipulated between Lucia Fabiana Scrudato (hereinafter described as FEMEA) and the Customer (ie the subject, a natural person who makes the purchase on the Site, not related to his commercial, entrepreneurial or professional activity) is considered concluded with the acceptance, even partial, of the order by FEMEA. In case of non-acceptance of the order for any reason depending on FEMEA, the same will inform the Customer.
Once the order has been placed, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions.
These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
2. How to purchase
2.1 The images are purely illustrative of the product published on the site and may differ in color tones and differences in surface defects, each imperfection is synonymous with a handmade product, The sculpture reproduces travertine marble with all its peculiarities including its surface defects.
2.2 The customer will have to request, if they wish. the issue of a tax invoice for the purchase, pursuant to art. 22 D.p.R. n. 633/1972.
2.3 FEMEA will confirm the correct reception of the order by an email sent to the customer’s address, reporting the data entered at the time of the order. We advise you to verify what was written during the compilation of your data so that all the data are correct and give a timely response to Femea in the event of discrepancies of any kind
3. Prices and payment methods
3.1 The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment fees are in any case communicated in advance to the Customer through the site or these Conditions.
3.2 The following payment methods are envisaged:
(i) PayPal
For the payment the Paypal circuit can be used by the customer according to the specific procedures of the same.
(ii) Credit card
In the case of purchase of goods with credit card payment methods, the transaction can take place through the Paypal secure server or other secure server chosen by Femea
At no stage of the payment will Femea be able to know the information relating to the Customer’s credit card, transmitted via secure connection directly to the site of the bank that manages the transaction. Femea will not store credit card data in any archive and cannot be held liable for fraudulent use by any persons for payment purposes.
(iii) Transfer (only for European Union countries)
In case of purchase by bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon actual receipt of the payment in the bank.
4. Delivery of products and related expenses
4.1 The delivery of the purchased products will be at the address communicated by the customer at the time of the order after the acceptance by Femea of the order and the confirmation of payment. Femea reserves the right to communicate any additional shipping costs for deliveries outside the European community that are not dependent on Femea or the courier chosen by Femea.
4.2 With regard to deliveries requested in countries outside the European Union, any import customs charges will be charged to the recipient. The Customer is therefore invited to contact the customs authorities in his country to verify the costs and any import limits.
4.3 The delivery times indicated by Femea must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent fractioned shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.
4.4 Upon delivery of the products, the Customer is required to check:
• that the number of packages delivered corresponds to what is indicated in the transport document.
• that the packaging is intact, not damaged or wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, adding an indication of what was noted on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set forth in this document.
5. Right of withdrawal
5.1 According to the art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without giving reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.
5.2 To exercise the right of withdrawal referred to in Article 5.1 above, Customer must send Femea a notice to that effect, within the deadlines indicated, to the following email address info@femea.it
5.3 In the event of withdrawal, the Customer must return the products to Femea within 14 (fourteen) days of withdrawal, at his own expense, to the following address: Lucia Fabiana Scrudato, via trebbia 22 23868 Valmadrera LC Italy
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, in accordance with the normal diligence, without there being are signs of wear or dirt, in compliance with the following conditions:
• the right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc.);
• for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc.);
• shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer.
• the shipment, until the certificate of receipt in the warehouse indicated by Femea, is under the complete responsibility of the customer;
• in the event of damage to the goods during transport, Fiemea will notify the Customer, in order to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;
• Femea will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.
5.4 Femea will refund the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of said reimbursement except for shipping costs (and any customs fees, if any) for the return of the goods that will remain the sole responsibility of the Customer. If the customer wishes, he can follow the instructions to book the collection of the facilitated return, the shipping cost of which will be debited directly at the time of reimbursement. In this last case, Femea will bear any customs fees for returning the goods. Femea may suspend the repayment until receipt of the returned product or until the Customer proves that he has correctly returned the product, whichever is earlier.
5.5 In any case, the Customer will forfeit the right of withdrawal in cases where Femea ascertains that:
• the returned product and / or its accessories, and / or its packaging are not intact;
• the product is missing its external packaging and / or original internal packaging;
• the product is missing elements integrating it and / or accessories (eg. Closures, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, Femea will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.
6. Guarantees
6.1 All the products sold by Femea are covered by a guarantee of 24 (twenty-four) months for lack of conformity, pursuant to Title III of the Legislative Decree 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.
6.2 The guarantee for defects of conformity will apply as long as the relative product has been used correctly, in accordance with its intended use and as provided in the instructions for use and washing present in and / or with the product.
6.3 In the event that, for whatever reason, Femea was not able to return the Customer a product under warranty (restored or replaced), or if the repair or replacement were, also due to the value of the product, excessively onerous, Femea may proceed with the appropriate reduction of the price paid, that is to the restitution of the entire amount paid with termination of the contract.
6.4 In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
7. Complaints and request for information
7.1 Any complaint or request for information may be addressed to Femea at the following addresses: Lucia Fabiana Scrudato, via trebbia 22 23868 Valmadrera LC email: info@femea.it
8. Privacy
8.1 The personal data collected with the submission of the Order will be processed by Femea for the sole purpose of satisfying the express requests of the Customer, in compliance with the EU Regulation 2016/679 and the privacy statement on the site. Any further processing will be carried out only with the express consent of the Customer.
9. Applicable law
9.1 The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. For the resolution of the relative disputes, the Court of the municipality of residence of the Customer will be competent.